Refund policy

Every trousseau is a digital product. The moment your payment is confirmed, the file is delivered and the template is copied into your own Canva account. There is nothing to send back, and nothing we can take back.

For that reason, all sales are final. We do not offer refunds or exchanges.

Before you buy, you can open the live demo of every trousseau and wander it for as long as you like — every page you will receive is in there, unretouched. Nothing is hidden behind the purchase.

At checkout you are asked to tick a box confirming two things: that you want the file delivered straight away, and that you therefore give up your right of withdrawal. This is what the law provides for digital content supplied immediately — in the European Union, article 16(m) of Directive 2011/83/EU; in France, article L221-28, 13° of the Consumer Code — and it is the reason the sale can be final. Your answer is recorded on the order.

If something does not work. That is a different matter entirely, and we will fix it. Write to vowerycontact@gmail.com with your order number and what you are seeing. A broken product is our problem, not yours. If we cannot repair it, we refund you in full.

We also refund you in full if you were charged twice for the same order, or if you bought the setup service and we have not yet started work.

What is not a defect: changing your mind, buying the wrong colourway, not having the time to set it up, or your wedding being called off. We are sorry — genuinely — but the file has already been delivered.

Arshad Trade - F.Z.E, trading as Vowery · Office C1 – 1F – SF7756, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates · vowerycontact@gmail.com · +971 58 522 3969